Shipping and Delivery Policy

Shipping and Delivery Policy – ONE PLU

All ONE PLU products are digital (subscriptions and social media services), so nothing is shipped physically and there are no shipping fees. This page explains how your order is delivered, how long it takes, and what each party is responsible for.

1. Delivery methods

• Subscription details or activation instructions are shown on the order page in your store account.
• Details are sent to the email address you entered with the order.
• We contact you on WhatsApp if activation needs extra details from you.
• Social media services: processing starts automatically on the link or username you entered, with no password required.

2. Delivery time

• Digital subscriptions (ChatGPT Plus, Canva Pro, Adobe, Figma, Microsoft 365, Snapchat+): usually right after payment or within a short time of up to 30 minutes. Subscriptions that need manual activation may take longer, and we will let you know.
• Social media services (followers, likes, views, shares): processing usually starts within 24 hours and is delivered gradually depending on the service and quantity.
• Some services, such as Snapchat score boost, may take one to two days.

3. Possible reasons for delays

• Payment verification.
• High order volume during sales and peak seasons.
• Security checks on the order.
• Missing or incorrect order details, or a private account for social media services.

In all cases we process your order as soon as possible and notify you of any delay.

4. Customer responsibility

• Enter the correct email address and double-check your account details before completing the order.
• Enter the correct account, post link or username, and make sure the account is public.
• Do not change your username or make the account private while a social media service is being delivered.
• Do not change the password or settings of delivered subscription accounts, so your warranty stays valid.

ONE PLU is not responsible for orders that cannot be delivered because of incorrect details provided by the customer.

5. Tracking your order

You can track your order status from My Orders in your account, and you will receive order updates by email and SMS.

6. Order not received

If you have not received your order within the expected time or have an activation issue, contact us with your order number and we will resolve it as quickly as possible. For refund cases, see our Exchange and Return Policy.

Contact us

• Email: [email protected]
• WhatsApp: +966 56 688 5420

Browse digital subscriptions and social media services, or learn more about us.